Privacy Policy

Dental Implant Aesthetic Center
795 Ridge Lake Blvd, Suite 101, Memphis, TN 38120
Effective Date: May 5, 2026

This Privacy Policy explains how Dental Implant Aesthetic Center (“we,” “our,” or “us”) collects, uses, and protects information about you. Because we operate both a public website and a dental practice, this policy is divided into two parts:

• Part I — Website Privacy Policy: Applies to anyone who visits our website, contacts us through online forms, or signs up to receive text messages or email communications.
• Part II — HIPAA Notice of Privacy Practices: Applies to patients of Dental Implant Aesthetic Center and describes how we may use and disclose your protected health information (PHI), and your rights regarding that information under federal law.

Please review the section that applies to you. If you are both a website visitor and a patient, both sections apply.

Part I — Website Privacy Policy

1. Introduction

Dental Implant Aesthetic Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This portion of our Privacy Policy explains how we collect, use, and share information when you interact with our website and other digital services, including when you opt in to receive SMS/MMS communications in compliance with applicable laws and messaging regulations, including Twilio’s 10DLC requirements.

2. Information We Collect

We may collect the following types of information:

• Personal Information: name, phone number, email address, and other contact details you provide.
• Messaging Data: information related to SMS/MMS communications, including message content, timestamps, and delivery status.
• Usage Data: information about how you interact with our website or services.

3. How We Use Your Information

We use your information to send:

• Customer care messages
• Account notification messages

4. SMS Messaging & 10DLC Compliance

By providing your phone number and opting in, you consent to receive SMS/MMS messages from Dental Implant Aesthetic Center. Message Types May Include:

• Customer care messages
• Account notification messages

We do not share mobile information, text messaging originator opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. This information may be shared only with vendors or service providers that support message delivery.

Consumer data will not be transferred, shared, sold, or disclosed to external organizations for marketing or other non-essential purposes. Your data will not be transferred to external organizations except as strictly necessary to provide the service or as required by law.

We maintain internal safeguards designed to prevent unauthorized sharing of personal information, including:

• Access restrictions that limit information access to authorized personnel only
• Staff training on proper handling of personal information and privacy obligations
• Vendor and data processing controls to help ensure service providers handle information only as needed to support our services

For questions about this policy or our messaging practices, please contact the message sender using the contact information provided on the website where you submitted your information.

Contact Information

• Phone: 1-901-682-5001
• Email: info@dentalimplantac.com
• Mailing Address: 795 Ridge Lake Blvd Suite 101, Memphis, TN 38120

5. Consent & Opt-In

We collect consent through the following methods:

• Website forms
• Verbal agreement
• Written consent (including digital forms)

By opting in to receive SMS messages from Dental Implant Aesthetic Center, you agree to receive customer care messages and account notification messages.

• Message frequency: Message frequency may vary. On average, 1-2 messages per month.
• Message and data rates: Message and data rates may apply.
• Privacy Policy: https://www.dentalimplantac.com/privacy-policy/
• Opt-out: Reply STOP to unsubscribe at any time.
• Help: Reply HELP for assistance.

6. Opt-Out Instructions

You can opt out of SMS communications at any time by:

• Replying STOP to any message

After opting out, you will no longer receive SMS messages unless you re-subscribe.

• For help, reply HELP or contact us directly using the information at the end of this policy.

7. Data Sharing & Disclosure

We do not share mobile information, text messaging originator opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. This information may be shared only with vendors or service providers that support message delivery.

Consumer data will not be transferred, shared, sold, or disclosed to external organizations for marketing or other non-essential purposes. Your data will not be transferred to external organizations except as strictly necessary to provide the service or as required by law.

We maintain internal safeguards designed to prevent unauthorized sharing of personal information, including:

• Access restrictions that limit information access to authorized personnel only
• Staff training on proper handling of personal information and privacy obligations
• Vendor and data processing controls to help ensure service providers handle information only as needed to support our services

For questions about this policy or our messaging practices, please contact the message sender using the contact information provided on the website where you submitted your information.

We may share your information with:

• Service providers (such as messaging platforms like Twilio) strictly for delivering services
• Legal authorities when required by law

Note: For patients, the use and disclosure of protected health information (PHI) is governed separately by Part II below.

8. Data Security

We implement reasonable safeguards to protect your information from unauthorized access, disclosure, or misuse.

9. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Withdraw consent

Patients also have additional rights under HIPAA, described in Part II.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy, contact us at:

• Practice Name: Dental Implant Aesthetic Center
• Address: 795 Ridge Lake Blvd, Suite 101, Memphis, TN 38120
• Phone: 901-682-5001
• Email: info@dentalimplantac.com

Part II — HIPAA Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

• Practice Name: Dental Implant Aesthetic Center
• Practice Address: 795 Ridge Lake Blvd, Suite 101, Memphis, TN 38120
• Practice Phone: 901-682-5001
• Privacy / Security Officer: Drew Schulter
• Privacy / Security Officer Email: DIAC_SC@dentalimplantac.com

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request, or in compliance with state law. We may charge a reasonable, cost-based fee.	Ask us to correct your dental record You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we will tell you why in writing within 60 days.
Request confidential communications You can ask us to contact you in a specific way (for example, home or office phone) or send mail to a different address. We will say “yes” to all reasonable requests.	Get a copy of this privacy notice You can ask for a paper copy of this notice at any time, even if you have agreed to receive this notice electronically. We will provide you with a paper copy promptly.
Ask us to limit what we use or share You can ask us NOT to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.	Get a list of those with whom we’ve shared information You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, health care operations, and certain other disclosures. We’ll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Choose someone to act for you If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.	File a complaint if you feel your rights are violated You can complain if you feel we have violated your rights by contacting us at 901-682-5001. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting the HIPAA complaints website. We will not retaliate against you for filing a complaint.
Substance use disorder treatment Substance use disorder treatment records received from programs subject to 42 CFR part 2, or testimony relaying the content of such records, shall not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless based on written consent, or a court order after notice and an opportunity to be heard is provided. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested record is used or disclosed.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care, including stepparents
• Share information in a disaster relief situation

Fundraising: Our practice does not intend to use or disclose your records for fundraising. In these cases, we never share your information unless you give us permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes (this dental practice does not create or maintain psychotherapy notes)

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Our Uses and Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways:

Purpose	How We Use It	Example
Treat You	We can use your dental information and share it with other professionals who are treating you.	A specialty dentist treating you for an oral health condition asks another doctor about your overall health condition.
Run our organization (Health Care Operations)	We can use and share your health information to run our practice, improve your care, and contact you when necessary.	We use health information about you to manage your treatment and services.
Bill for your services (Payment)	We can use and share your health information to bill and get payment from dental plans or other entities.	We give information about you to your health insurance plan so it will pay for your services.

How Else Can We Use or Share Your Health Information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html

Help with public health and safety issues Preventing disease Helping with product recalls Reporting adverse reactions to medications Reporting suspected abuse, neglect, or domestic violence Preventing or reducing a serious threat to anyone’s health or safety	Address workers’ compensation, law enforcement and other government requests For workers’ compensation claims For law enforcement purposes or with a law enforcement official With health oversight agencies for activities authorized by law For special government functions such as military, national security, and presidential protective services
Do research We can use or share your information for health research.	Comply with the law We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests We can share health information about you with organ procurement organizations.	Work with a medical examiner or funeral director We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Respond to a lawsuit and legal action We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Other Permitted and Required Uses and Disclosures

Students

• We may share PHI with students working in our practice to fulfill their educational requirements.
• If you do not wish a student to observe or participate in your care, please notify your provider.

Appointment Reminders

• We may contact you as a reminder of your appointment.
• Only limited information is provided on an answering machine or with another individual that may have answered the call other than you.
• We may use an auto text reminder server, automated patient reminder service, or other patient reminder platforms.
• We may issue a postcard or letter notifying you that it is time to make an appointment.
• You may provide a preferred means of contact such as mobile number or email address.
• Appointment reminders are considered part of treatment of an individual and, therefore, can be made without an authorization.
• Reasonable requests will be accommodated.

Artificial Intelligence (AI)

The dental practice uses artificial intelligence to improve efficiency, accuracy, and patient outcomes. Unless a patient opts out, AI will be utilized during the patient’s service. AI is currently in use at this practice.

Redisclosure

Protected health information disclosed to our practice pursuant to federal HIPAA requirements may be subject to further disclosure by the recipient and, if redisclosed, may no longer be afforded protection under applicable federal or state laws.

Our Responsibilities

1. We are required by law to maintain the privacy and security of your protected health information.
2. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
3. We must follow the duties and privacy practices described in this notice and give you a copy of it.
4. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information visit https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The amended notice will be available upon request, in our office, and on our website.
This notice takes effect May 5, 2026 and remains in effect until we replace it.